Have you wondered how to differentiate good IT service management from poor IT service management? Ron Young will provide an introduction into the ITIL V3 (Information Technology Infrastructure Library) best practices framework to show the benefits and advantages of how IT service providers can deliver first class IT Services.
Ron Young has over 25 years experience with delivering IT solutions within Engineering and Manufacturing environments. He also has more than 15 years of IT Service Management experience and is currently a Board Member on the itSMF Great Lakes Local Interest Group (GLLIG). He obtained certifications in 2003 as an ITIL V2 certified service manager at the Gedas academy in Oxford England, and his ITIL V3 certificate at the T-Systems training academy in 2008. He also holds a Bachelor of Science Degree in Mechanical Engineering from Southern Illinois University Carbondale. His linkedin profile is available at http://www.linkedin.com/in/ronaldyoung
IIT Rice Campus
Room 103
201 East Loop Road
Wheaton, IL 60187-8489
Directions to IIT - Rice Campus in Wheaton From the North or South: From I-355 (North-South Tollway), exit westbound at Rt.56/Butterfield Road and proceed west 3 1/2 miles on Butterfield Road to East Loop Road. Turn right onto East Loop Road (Phillip's 66 Gas Station on the corner); the campus will be on your right about a block north of Butterfield Road, behind Cozymel's. Park in the Student parking lot behind the building. Room 103 is the first room inside the north enterance.
From the I-294 (Tri-State Tollway), take the I-88 (East-West Tollway) westbound and follow directions "From the East or West" below.
From the East or West: From I-88 (East-West Tollway), take the Naperville Road exit. At the traffic light, turn north (right when exiting westbound, left when exiting eastbound) to Warrenville Road. After the short distance, turn right at the traffic light to get to Naperville Road and turn left (north) for 1-2 miles to Rt. 56/Butterfield Road. Turn right onto Rt. 56/Butterfield Road and proceed 1/4 mile to the first traffic light (East Loop Road). Turn left on to East Loop Road, ( Phillip's 66 Gas station on the corner); the campus will be on your right about a block north of Butterfield Road, behind Cozymel's. If you arrive late, we suggest that you park and enter at the main doors at the south end of the building. IIT has started locking the other doors at 7pm, so the north doors by room 103 might be locked once we've started the meeting.
Room 103 is the first room inside the north enterance.
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